BLP adopts new AI and data analytics case management platform
BLP has today announced that it has implemented a new case management and workflow platform, with enhanced artificial intelligence and data analytics capabilities. Initially being used in its Manchester office, but with the intention of being rolled out across the wider Firm in the future, the new platform is part of BLP’s ongoing efforts to offer clients the very latest innovative technology, helping it to deliver legal services in the most effective and efficient way possible.
The platform, which is called “sharedo”, was created by slicedbread (case management, CRM and employee engagement specialists). It acts as a workflow and data analytics tool, capturing process and transaction data at a granular level to create continuous improvements in client service. It automatically applies defined legal processes to clients’ transactions and intelligently routes tasks to the right resources at the right time along with embedded legal guidance. The system also incorporates technologies for automating tasks such as document generation which leads to greater efficiencies for this type of work.
Sharedo enables the delivery of legal services to be significantly more data oriented than before. The system provides real time management information on transactions to clients and enables access to in-depth analytics on the legal process, enabling continual improvement and process optimisation.
In addition to simply viewing the live status on any matter; clients are also able to interact with the system. They can do this from personalised portals to enable them to initiate new matters, raise requests, review analytics and collaborate with their legal service team at BLP.
Bruce Braude, Head of Strategic Client Technology, BLP, commented: “We want to offer a best-in-class approach to legal service delivery for our clients and technology is a fundamental part of this. We are in a day and age where if you don’t leverage the very best technology and analytics you will, without question, be left behind.
“The platform intelligently ensures we deliver a particular job most effectively and this means our clients receive a more efficient service as well as far greater insights into their transactions. According to the feedback we’ve received during testing, our clients have been hugely impressed and found real additional value.”
The team working on the project included Richard Sawtell, Head of Centre for BLP’s Manchester office and Barry Gross, a Partner in the London Real Estate team, alongside Bruce Braude.