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Will the BSkyB/EDS case become a defining moment for change in the IT outsourcing industry?

BSkyB won its five-year legal battle against HP/EDS after the judge in the case accepted BSkyB's claim that HP/EDS had misrepresented its capabilities in selling a CRM system.  Appeal or not, what will be the repercussions for the outsourcing industry and its customers?  How will suppliers need to adapt in order to protect themselves from future litigation of this type?  We will look at how suppliers may need to change their approach to assess their risks and protect themselves from future similar cases and how their attitude to risk might impact bidding cost, their willingness to supply, and also on bid prices offered to customers.  Where does this case leave customers?  What should they do to guard against such situations?


 

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Mark Lewis

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Partner, Commercial & Outsourcing

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