The Consumer Rights Act 2015 came into force on 1 October 2015 and applies to contracts entered into after that date. It consolidates the existing consumer protection rules and also introduces some updated protections for goods, services, digital content and unfair terms.
The Act will bite where a business (trader) supplies goods, digital content or services to a consumer (an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession). This includes construction B2C contracts. For such contracts, the Act supersedes much existing legislation (such as the Sales of Goods Act 1979, the Sale of Goods and Services Act 1982 and the Unfair Contract Terms Act 1977), however, this legislation will continue to apply to B2B contracts which are untouched by the Act.
Those affected by the new Act should familiarise themselves with its provisions and ensure that their consumer contracts remain compliant.