Office full of computers


As one of the UK’s largest, most experienced and varied outsourcing practices, we represent major UK and international businesses in all kinds of outsourcing transactions.

A large customer-side practice combined with a strong outsource provider practice means that we understand both sides in any outsourcing transaction and help our clients secure effective and long-lasting outsourcing relationships.

On the customer side, we structure, draft and negotiate outsourcing transactions, often helping the legal, procurement and commercial functions of our client companies to put in place and maintain robust legal and commercial transaction processes.  On the provider side, we have a strong history of working with them to help shape their service offerings, win bids and achieve balanced, long-lasting deals.

Supporting our core outsourcing practitioners, we have recognised market leaders in the employment, Acquired Rights Directive/TUPE and pensions areas arising in both primary and second generation outsourcing.  Alongside them, we have substantial expertise in UK and EU financial services, utilities and other sector regulation of outsourcing.  We also have specialised expertise and experience of outsourcing in almost all industry verticals.  As a realisation of our view of outsourcing as a market in itself, we are unique in having a wide range of other legal practitioners who often work in, and understand, the outsourcing market.  They include lawyers in our corporate finance, private equity, acquisition finance, asset finance, litigation and dispute resolution and tax practices.


Our work in this area includes:

Core outsourcing

Our capability and experience cover all kinds of Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and facilities and property management (FM) transactions. In each case our experience covers onshore, near- and offshore outsourcing and, increasingly, “blended” global delivery models.  We have vast experience of advising on captive, “virtual captive” hybrid (e.g. build-operate-transfer), joint venture and other vehicles created for the delivery of outsourced services.

We are equally comfortable advising companies new to the process of outsourcing as well as those more experienced companies undertaking second or third generation outsourcing.

Our core outsourcing practice is one of the largest specialist outsourcing practices in the UK. There are also additional lawyers within our commercial law practice who have significant ITO and BPO experience who can supplement the core team as and when required.

Other specialist outsourcing services

A deep understanding of traditional models used in the infrastructure projects and real estate sectors has given us a strong profile in infrastructure outsourcing.  We also have a particular focus on specialised outsourcing in the retail banking, investment banking, general and life & pensions insurance, reinsurance, investment and asset management, utilities, defence, healthcare, transportation, logistics, hotels and education sectors.

Our practices in all infrastructure-based client work gives our outsourcing lawyers a perspective of the different trends and innovations developing in the multiple industries in which outsourcing is prevalent  We use this insight to achieve synergies for our clients, not just on the legal aspects of their deals, but also in helping them structure their commercial and procurement requirements.

We act for the whole spectrum of players in outsourcing, including customers, developers and investors as well as service providers.

  • IT outsourcing (ITO), from data centre and infrastructure to desktop
  • Business process outsourcing (BPO) and the many variants of BPO
  • Knowledge process outsourcing (KPO)
  • Real estate outsourcing, property management outsourcing and facilities management (FM)
  • Human resources outsourcing and recruitment process outsourcing (HRO and RPO)
  • Logistics outsourcing
  • Most other IT-enabled services and processes
  • Offshore, nearshore and “blended” global delivery models

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